Support

Our customer service will gladly assist you with technical problems occurring during the installation or use of steadyPRINT.

This naturally also includes any possible errors with steadyPRINT when operating under various IT-system environments.

We offer support for the current Major.Minor release as well as the two previous Major.Minor releases (e.g. 10.0, 9.1 and 9.0). Older versions are not supported. Please update your software regularly in order to benefit from the latest features and security updates.

If you are using an older version and need help, please contact us.

You can always reach our Support during business hours from Monday to Friday between 9:00 and 18:00 at:

Germany

+49 271 31370-30

+49 6761 9321-55

+49 7681 474098-8

Austria
+43 662 202299-8

Switzerland

+41 55 536 10-20

Should you have concluded a special maintenance contract with us, please use the telephone number indicated in your contract.

Alternatively, you have the possibility of reaching us around the clock per email. Our service staff will contact you as soon as possible during our support hours. To reach us, please use the email address support@k-is.com.

For further information about the steadyPRINT product, visit our website at www.steadyPRINT.com.

FAQs and Technical Problem Solutions

A well-engineered architecture and easily applicable modules make it possible for you quickly and efficiently deploy steadyPRINT in your printer environment. Should you have problems with steadyPRINT, you will find technical help here.

Also use our Knowledge Base for frequently asked questions and technical solutions on the steadyPRINT website under www.steadyPRINT.com.