Knowledge Base

Best Practice

61

• Acceleration of the start process
• Agent remains in offline mode after update
• Authorizations of newly created roles in the Center are not taken over
• Automatic Logging
• Automatic Replication
• Branch Office print server no longer available
• Configuration of SNMP connection settings (as of version 8.0)
• Create BranchOffice printer assignments by the user
• Creating printer connections based on FQDN
• Database backup with steadyPRINT Center fails
• Database cache in the steadyPRINT reporting
• Default printer is misadjusted when reconnecting a disconnected terminal server session
• Default printer is not maintained for vDirect assignment
• Deleted Active Directory Accounts in steadyPRINT
• Display printer website in the Center
• Do you trust this printer?
• Extended Logging
• High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
• Importing a new license
• Installation of 32 bit VPD printer driver to 64 bit print server
• Installation of steadyPRINT VPD not possible in Citrix environments
• Integrated steadyPRINT PDF printer
• Integration of backup print server
• Known Problems during the installation and setup of steadyPRINT VPD
• Logging for FollowMe printing
• Make printers available only to specific users
• No autostart of the steadyPRINT Agents on terminal servers
• Overview for storing user- and object-related data within steadyPRINT
• Parallel operation of Citrix UPS and steadyPRINT VPD
• PDF creation: stationery covers document
• PIN becomes invalid when changing from master to backup print server
• Print server in maintenance mode after restart
• Print spooler hangs and uses high amount of memory
• Printer assignment via Center is delayed for users
• Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured
• Printer is not reconnected after renaming
• Printer port is not correctly displayed in the Center
• Relocation of database
• Replication of v4 printer drivers
• Replication – Driver was not found and needs to be downloaded
• Replication – Print spooler does not respond
• Required ports for Communication
• Setting options for double-sided printing
• SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level
• SNMP Example 2.1 – Thresholds for warnings and errors
• SNMP Example 2.2 – Profiles for several SNMP queries
• SNMP example 3.1 – Adjustment of all printers on print server environment
• SNMP example 4.1 – Create SNMP query (OID is known)
• SNMP example 4.2 – Create own SNMP query (OID unknown)
• SNMP example 4.3 – Create SNMP queries from several OID queries
• SNMP Example 4.4 – Edit a SNMP query
• SNMP Example 4.5 – Creating a report including page prices
• SNMP Examples
• Stapling as a print option is not performed
• Updating printer properties of BranchOffice printers
• vFlow – Installation of Cloud Service Provider Citrix ShareFile
• vFlow – Installation of Cloud Service Provider Microsoft OneDrive
• VPD – Known Issues
• When does steadyPRINT update printer connections?
• Wrong font when printing checks via VPD
• Which versions are supported?

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Database

23

• Agent remains in offline mode after update
• Automatic update without function
• Branch Office print server no longer available
• Creating printer connections based on FQDN
• Database backup with steadyPRINT Center fails
• Database cache in the steadyPRINT reporting
• Database update fails – query timeout expired
• Database-Update not possible with special SQL user
• Deleted Active Directory Accounts in steadyPRINT
• Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)
• Error when creating tables
• High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
• Incorrect Client name after taking over session
• No access to the database after restoring
• No connection to database
• Relocation of database
• Required ports for Communication
• Setting (share name) was not taken over
• SQL Server Collation
• steadyPRINT Agent does not start – no database access
• The creation of or connection to the steadyPRINT database on an SQL server failed
• The firewall blocks communication with the database
• When does steadyPRINT update printer connections?

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Default Printer

8

• Connecting printers takes a long time
• Default printer is misadjusted when reconnecting a disconnected terminal server session
• Default printer is not maintained for vDirect assignment
• It is not possible for the user to set the local default printer via steadyPRINT Agent
• Local default printer does not remain permanently stored
• Localer default printer is not permanently set
• Setting of (pre-defined) default printers does not work
• Window for selecting the default printer

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Installation

39

• Acceleration of the start process
• After user login, the steadyPRINT Agent automatically appears in the foreground
• Agent no longer works after update to Windows Server 2003
• Agent remains in offline mode after update
• Agent terminates unexpectedly after longer runtime (fixed in Version 5.2.1)
• Automatic update without function
• Configuration of SNMP connection settings (as of version 8.0)
• Do I have to carry out an installation on the client for steadyPRINT?
• Does steadyPRINT also support other user directories such as Novell eDirectory, for example?
• End of support for Windows Server 2003 and Windows XP
• Error during printing – module could not be found (fixed in version 7.5.2)
• Error when creating tables
• Importing a new license
• Installation of 32 bit VPD printer driver to 64 bit print server
• Installation of steadyPRINT Server fails
• Installation of steadyPRINT VPD not possible in Citrix environments
• Known Problems during the installation and setup of steadyPRINT VPD
• Logging for FollowMe printing
• No autostart of steadyPRINT Agent on terminal servers
• No autostart of the steadyPRINT Agents on terminal servers
• No connection to database
• Parallel operation of Citrix UPS and steadyPRINT VPD
• Printer mappings under Win2008R2 terminal server
• Relocation of database
• Replication – Driver was not found and needs to be downloaded
• Required ports for Communication
• Requirements for the use of steadyPRINT
• SQL Server Collation
• steadyPRINT Agent freezes after network change (fixed in Version 6.5.4)
• steadyPRINT Agent is offline, steadyPRINT Service without function
• steadyPRINT Communication Overview
• The creation of or connection to the steadyPRINT database on an SQL server failed
• The start of steadyPRINT components fails – .NET Framework is required
• Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?
• VPD causes blurred printouts (fixed in Version 6.5.0)
• VPD – Known Issues
• Webserver cannot be started – invalid access rights
• When installing the steadyPRINT Agent or steadyPRINT Server under Windows 8, the respective service cannot be started – error 1920
• Wrong font when printing checks via VPD

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Installation Requirements

2

• System Requirements
• VPD Update Guide

Known Issues

18

• Known Issues (fixed)

  14

• Known Issues (open)

  4

Migration

6

• New licensing
• Replication of v4 printer drivers
• Replication – Driver was not found and needs to be downloaded
• Replication – safety settings are not accepted (fixed in Version 5.2.2)
• SNMP example 4.1 – Create SNMP query (OID is known)
• Webserver cannot be started – invalid access rights

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Monitoring

18

• Although the monitoring of the printer environment was activated, no printers are shown in the dashboard
• Automatic inclusion of printer connections without function that are not administered by steadyPRINT
• Automatic Logging
• Configuration of SNMP connection settings (as of version 8.0)
• Determination of status information takes “a long time”
• Extended Logging
• Job monitoring under Windows Server 2008
• New licensing
• SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level
• SNMP Example 2.1 – Thresholds for warnings and errors
• SNMP Example 2.2 – Profiles for several SNMP queries
• SNMP example 3.1 – Adjustment of all printers on print server environment
• SNMP example 4.2 – Create own SNMP query (OID unknown)
• SNMP example 4.3 – Create SNMP queries from several OID queries
• SNMP Example 4.4 – Edit a SNMP query
• SNMP Example 4.5 – Creating a report including page prices
• SNMP Examples
• The dashboard does not display printers

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Performance

10

• Acceleration of the start process
• Bandwidth consumption
• Connecting printers takes a long time
• Creating a printer connection is slow
• Database cache in the steadyPRINT reporting
• High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
• Print server communication slow
• Print spooler hangs and uses high amount of memory
• Updating printer properties of BranchOffice printers
• When does steadyPRINT update printer connections?

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Printer Assignment

25

• Acceleration of the start process
• Automatic inclusion of printer connections without function that are not administered by steadyPRINT
• Branch Office print server no longer available
• Connecting printers takes a long time
• Create BranchOffice printer assignments by the user
• Creating printer connections based on FQDN
• Deleted Active Directory Accounts in steadyPRINT
• Do you trust this printer?
• High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
• Importing a new license
• Incorrect Client name after taking over session
• Local default printer does not remain permanently stored
• Make printers available only to specific users
• Nested Groups
• Printer assignment via Center is delayed for users
• Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured
• Printer driver cannot be deleted/removed/cleared up. Driver still in use
• Printer is not reconnected after renaming
• Printer mappings under Win2008R2 terminal server
• Printers are not displayed under devices and printers
• Setting options for double-sided printing
• Stapling as a print option is not performed
• Updating printer properties of BranchOffice printers
• When does steadyPRINT update printer connections?
• Window for selecting the default printer

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Release Notes

77

• Release Notes steadyPRINT 10.0.5
• Release Notes steadyPRINT 10.0.4
• Release Notes steadyPRINT 10.0.3
• Release Notes steadyPRINT 10.0.2
• Release Notes steadyPRINT 10.0.1
• Release Notes steadyPRINT 10.0.0
• Release Notes steadyPRINT 9.1.6
• Release Notes steadyPRINT 9.1.5
• Release Notes steadyPRINT 9.1.4
• Release Notes steadyPRINT 9.1.3
• Release Notes steadyPRINT 9.1.2
• Release Notes steadyPRINT 9.1.1
• Release Notes steadyPRINT 9.1
• Release Notes steadyPRINT 9.0.1
• Release Notes steadyPRINT 9.0.0
• Release Notes steadyPRINT 8.8.5
• Release Notes steadyPRINT 8.8.4
• Release Notes steadyPRINT 8.8.3
• Release Notes steadyPRINT 8.8.2
• Release Notes steadyPRINT 8.8.1
• Release Notes steadyPRINT 8.8.0
• Release Notes steadyPRINT 8.5.4
• Release Notes steadyPRINT 8.5.3
• Release Notes steadyPRINT 8.5.2
• Release Notes steadyPRINT 8.5.1
• Release Notes steadyPRINT 8.5
• Release Notes steadyPRINT 8.0.4
• Release Notes steadyPRINT 8.0.3
• Release Notes steadyPRINT 8.0.2
• Release Notes steadyPRINT 8.0.1
• Release Notes steadyPRINT 8.0
• Release Notes steadyPRINT 7.6.2
• Release Notes steadyPRINT 7.6.1
• Release Notes steadyPRINT 7.6
• Release Notes steadyPRINT 7.5.5
• Release Notes steadyPRINT 7.5.4
• Release Notes steadyPRINT 7.5.3
• Release Notes steadyPRINT 7.5.2
• Release Notes steadyPRINT 7.5.1
• Release Notes steadyPRINT 7.5
• Release notes steadyPRINT 7.0.4
• Release Notes steadyPRINT 7.0.3
• Release Notes steadyPRINT 7.0.2
• Release Notes steadyPRINT 7.0.1
• Release Notes steadyPRINT 7.0
• Release Notes steadyPRINT 6.5.4
• Release Notes steadyPRINT 6.5.3
• Release Notes steadyPRINT 6.5.2
• Release Notes steadyPRINT 6.5.1
• Release Notes steadyPRINT 6.5
• Release Notes steadyPRINT 6.1.3
• Release Notes steadyPRINT 6.1.2
• Release Notes steadyPRINT 6.1.1
• Release Notes steadyPRINT 6.1
• Release Notes steadyPRINT 6.0.2
• Release Notes steadyPRINT 6.0.1
• Release Notes steadyPRINT 6.0
• Release Notes steadyPRINT 5.2.3
• Release Notes steadyPRINT 5.2.2
• Release Notes steadyPRINT 5.2.1
• Release Notes steadyPRINT 5.2
• Release Notes steadyPRINT 5.1.5
• Release Notes steadyPRINT 5.1.1
• Release Notes steadyPRINT 5.1.0
• Release Notes steadyPRINT 5.0.5
• Release Notes steadyPRINT 5.0.4
• Release Notes steadyPRINT 5.0.3
• Release Notes steadyPRINT 5.0.2
• Release Notes steadyPRINT 5.0.1
• Release Notes steadyPRINT 5.0.0
• Release Notes steadyPRINT 4.3.5
• Release Notes steadyPRINT 4.3.4
• Release Notes steadyPRINT 4.3.3
• Release Notes steadyPRINT 4.3.2
• Release Notes steadyPRINT 4.3.1
• Release Notes steadyPRINT 4.3.0
• Release Notes steadyPRINT 4.2.0

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Reliability

12

• Automatic Replication
• Disable reliability for scheduled maintenance
• Integration of backup print server
• Known Problems during the installation and setup of steadyPRINT VPD
• New licensing
• PIN becomes invalid when changing from master to backup print server
• Print server in maintenance mode after restart
• Reliability function active without registered backup print server
• Replication of v4 printer drivers
• Replication – Driver was not found and needs to be downloaded
• Replication – Print spooler does not respond
• Replication – safety settings are not accepted (fixed in Version 5.2.2)

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Reporting

2

• Database cache in the steadyPRINT reporting
• New licensing

steadyPRINT Agent

75

• Acceleration of the start process
• Adding a printer connection fails due to group policy settings
• After user login, the steadyPRINT Agent automatically appears in the foreground
• Agent no longer works after update to Windows Server 2003
• Agent remains in offline mode after update
• Agent terminates unexpectedly after longer runtime (fixed in Version 5.2.1)
• Automatic inclusion of printer connections without function that are not administered by steadyPRINT
• Automatic Logging
• Automatic update without function
• Autostart does not work under Windows Vista and higher
• Bandwidth consumption
• Branch Office print server no longer available
• Component overview shows wrong entries
• Connecting printers takes a long time
• Create BranchOffice printer assignments by the user
• Creating a printer connection is slow
• Creating printer connections based on FQDN
• Deactivate welcome screen does not work on provisioned terminal servers
• Default printer is not maintained for vDirect assignment
• Default printers cannot be set by steadyPRINT Agent under Windows XP
• Determination of status information takes “a long time”
• Do I have to carry out an installation on the client for steadyPRINT?
• Do you trust this printer?
• Does steadyPRINT also support other user directories such as Novell eDirectory, for example?
• Extended Logging
• High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
• Importing a new license
• Incorrect Client name after taking over session
• Installation of steadyPRINT VPD not possible in Citrix environments
• Integrated steadyPRINT PDF printer
• Inventory of computer information
• Inventory of local printers and computer information
• It is not possible for the user to set the local default printer via steadyPRINT Agent
• Local default printer does not remain permanently stored
• Make printers available only to specific users
• Nested Groups
• No autostart of steadyPRINT Agent on terminal servers
• No autostart of the steadyPRINT Agents on terminal servers
• No inventory of local printers
• No loss of (old) printers from previous terminal sessions
• No Windows CAL available, printers are not connected
• PIN becomes invalid when changing from master to backup print server
• Printer assignment for Thin Clients
• Printer assignment via Center is delayed for users
• Printer connection is not created after assignment via steadyPRINT Center
• Printer connections cannot be established due to a point-and-print group policy that has not or incorrectly been configured
• Printer connections in a terminal server session based on the computer name are not set up
• Printer driver cannot be deleted/removed/cleared up. Driver still in use
• Printer driver installation fails due to missing privileges
• Printer mappings under Win2008R2 terminal server
• Printers are displayed in the root-path again after having been moved into a folder
• Printers are not connected
• Printers are not connected after update to version 6 (fixed in Version 6.0.1)
• Requirements for the use of steadyPRINT
• Setting of (pre-defined) default printers does not work
• steadyPRINT Agent cannot create a connection to the database
• steadyPRINT Agent does not install the latest printer driver
• steadyPRINT Agent does not start – no database access
• steadyPRINT Agent freezes after network change (fixed in Version 6.5.4)
• steadyPRINT Agent is offline, steadyPRINT Service without function
• steadyPRINT Agent is offline, VPD print jobs are not prepared
• steadyPRINT Agent is started and a licence message appears immediately
• steadyPRINT Agent remains in offline mode after autostart
• steadyPRINT Agent remains in offline mode after autostart when using Microsoft Direct Access
• steadyPRINT Agent/Center does not start: Application error (ID 1000)
• Support information from Agent
• The license volume is exhausted
• The steadyPRINT setup is closed with the error “2203”
• Thin Clients are supported by steadyPRINT. Apart from Windows, are there also other operating systems, such as Linux or Mac OS, supported on Workstations?
• Updating printer properties of BranchOffice printers
• Using the same printers for local and terminal server sessions
• VPD: Print options Punching and Stapling with MS Word Quick Select do not work
• When does steadyPRINT update printer connections?
• When using collective accounts, Agent on terminal server only starts at first login (fixed in version 5.2.3)
• Window for selecting the default printer

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steadyPRINT Center

80

• Acceleration of the start process
• Active Directory object cannot be found
• Although the monitoring of the printer environment was activated, no printers are shown in the dashboard
• Authorizations of newly created roles in the Center are not taken over
• Automatic inclusion of printer connections without function that are not administered by steadyPRINT
• Automatic Logging
• Bandwidth consumption
• Branch Office print server no longer available
• Center does not display all domains (fixed in Version 5.2.3)
• Component overview shows wrong entries
• Connecting printers takes a long time
• Create BranchOffice printer assignments by the user
• Database cache in the steadyPRINT reporting
• Deactivate welcome screen does not work on provisioned terminal servers
• Default printer is not maintained for vDirect assignment
• Deleted Active Directory Accounts in steadyPRINT
• Deleted AD objects remain in steadyPRINT (fixed in Version 5.0.0)
• Determination of status information takes “a long time”
• Different printers for local and terminal server sessions
• Display printer website in the Center
• Double default profiles in the steadyPRINT Center (fixed in Version 5.2.0)
• Error message when starting the Center – „insufficient permission“
• Extended Logging
• Group assignments no longer work after being moved in Active Directory
• High load on database server despite high values in performance profiles (fixed in Version 6.5.0)
• Importing a new license
• Integrated steadyPRINT PDF printer
• Inventory of computer information
• Inventory of local printers and computer information
• It is not possible for the user to set the local default printer via steadyPRINT Agent
• Job monitoring under Windows Server 2008
• Local default printer does not remain permanently stored
• Make printers available only to specific users
• Nested Groups
• New licensing
• No connection to database
• No inventory of local printers
• No Windows CAL available, printers are not connected
• Print server is displayed under local printers in the steadyPRINT Center
• Printer assignment for Thin Clients
• Printer assignment via Center is delayed for users
• Printer connection is not created after assignment via steadyPRINT Center
• Printer connections in a terminal server session based on the computer name are not set up
• Printer driver cannot be deleted/removed/cleared up. Driver still in use
• Printer driver installation fails due to missing privileges
• Printer is not reconnected after renaming
• Printer port is not correctly displayed in the Center
• Printer replication fails
• Printers are displayed in the root-path again after having been moved into a folder
• Replication of v4 printer drivers
• Replication – Driver was not found and needs to be downloaded
• Replication – Print spooler does not respond
• Reservation and sharing of CALs
• Setting (share name) was not taken over
• Setting options for double-sided printing
• SNMP Example 1.1 – Automatic sending of an e-mail in case of low toner level
• SNMP Example 2.1 – Thresholds for warnings and errors
• SNMP Example 2.2 – Profiles for several SNMP queries
• SNMP example 3.1 – Adjustment of all printers on print server environment
• SNMP example 4.1 – Create SNMP query (OID is known)
• SNMP example 4.2 – Create own SNMP query (OID unknown)
• SNMP example 4.3 – Create SNMP queries from several OID queries
• SNMP Example 4.4 – Edit a SNMP query
• SNMP Example 4.5 – Creating a report including page prices
• SNMP Examples
• Stapling as a print option is not performed
• steadyPRINT Agent does not install the latest printer driver
• steadyPRINT Agent is offline, steadyPRINT Service without function
• steadyPRINT Agent/Center does not start: Application error (ID 1000)
• steadyPRINT Center crashes
• Storage of a printer’s location and comment
• The renaming of a printer fails
• Using the same printers for local and terminal server sessions
• vFlow – Installation of Cloud Service Provider Citrix ShareFile
• vFlow – Installation of Cloud Service Provider Microsoft OneDrive
• VPD: Document is printed in color instead of monochrome in the public template (fixed in version 8.8.1)
• VPD: Print options Punching and Stapling with MS Word Quick Select do not work
• VPD: Setting the zoom factor is not possible
• When does steadyPRINT update printer connections?
• Window for selecting the default printer

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steadyPRINT VPD

28

• Acceleration of the start process
• Automatic Logging
• Default printer is not maintained for vDirect assignment
• Error during printing – file is existing (fixed in Version 7.5.1)
• Error during printing – module could not be found (fixed in version 7.5.2)
• Installation of 32 bit VPD printer driver to 64 bit print server
• Installation of steadyPRINT VPD not possible in Citrix environments
• Integrated steadyPRINT PDF printer
• Known Problems during the installation and setup of steadyPRINT VPD
• Logging for FollowMe printing
• Parallel operation of Citrix UPS and steadyPRINT VPD
• PDF creation: stationery covers document
• Print settings are not applied in online and secure printing
• Printer mappings under Win2008R2 terminal server
• Setting options for double-sided printing
• Stapling as a print option is not performed
• steadyPRINT Agent is offline, VPD print jobs are not prepared
• vFlow – Installation of Cloud Service Provider Citrix ShareFile
• vFlow – Installation of Cloud Service Provider Microsoft OneDrive
• VPD causes blurred printouts (fixed in Version 6.5.0)
• VPD – Known Issues
• VPD: Document is printed in color instead of monochrome in the public template (fixed in version 8.8.1)
• VPD: Print options Punching and Stapling with MS Word Quick Select do not work
• VPD: Setting the zoom factor is not possible
• Wrong font when printing checks via VPD
• Pseudonymization of print data
• Recommendation for action: Workflow printing actions
• Problems when printing with print server on operating system Microsoft Server 2022

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