steadyPRINT MED Licenses
steadyPRINT MED: the solution for simple and secure printing in the healthcare sector. Only hospitals/medical centers or companies and organizations from the healthcare industry are entitled to purchase the offered licenses..
steadyPRINT MED Server Licenses
Licenses are based on each print server that will be managed with steadyPRINT.
steadyPRINT MED Server
The steadyPRINT MED server license
steadyPRINT MED Device Licenses
Licenses are exclusively based on devices not on users. There are two different MED Device CALs that include various assignment types for printers. A mixed operation of Windows Device CALs and Suite Device CALs is possible.
steadyPRINT MED WINDOWS Device CAL
Windows Network Printers | Local Printers
steadyPRINT MED SUITE Device CAL
Windows Network Printers | Local Printers | Hybrid Printer | vPrinter | vDirect Printer | vName Printer | SecurePrint | vFlow
steadyPRINT SAP Licenses
steadyPRINT SAP: The solution for simple and secure printing in businesses using SAP.
steadyPRINT SAP Server Licenses
steadyPRINT SAP Server
The steadyPRINT SAP server license
steadyPRINT SAP User/Device Licenses
Licenses are based on users/devices. Existing customers have to adjust the number of SAP CALs to the number of existing steadyPRINT CALs. A mixed operation of steadyPRINT SAP CALs and other user licenses is NOT possible.
steadyPRINT SAP SUITE CAL
Windows Network Printers | Local Printers | Hybrid Printer | vPrinter | vDirect Printer | vName Printer | SecurePrint | vFlow | SAP
Maintenance
Bronze | Silver | Gold | |
---|---|---|---|
Updates | |||
Support in case of errors | |||
SLA (Service Level Agreement) | Including Service Call (Infos) | Including SLA 1 (Infos) | Including SLA 4 (Infos) |
Availability | Mon – Fri, 8:00 a.m. to 6 p.m. (except on public holidays in the federal state of the service provider) | Mon – Fri, 8:00 a.m. to 6 p.m. (except on public holidays in the federal state of the service provider) | Mon – Sun, 12:00 a.m. – 12:00 p.m. (24×7) |
Response time (normal tickets / prioritized tickets) | 8h / 4h | 5h / 2h | 5h / 2h 4h at night (6:00 p.m. – 8:00 a.m.) |
Service billing | Service billing at normal hourly rate, if necessary with prioritization surcharge | Service billing at normal hourly rate, if necessary with prioritization surcharge | Service billing at reduced hourly rate, if necessary with prioritization surcharge |
Service contingent | on request | including an annual Silver Service Quota on a user/device basis (tiered pricing) | including an annual Gold Service Quota on a user/device basis (tiered pricing) |
Review | on request | yearly review | yearly review |
SID switcher | on request | on request | |
Additional licenses | on request | on request | free licenses for lab environments or migrations |
Training | on request | on request | Instruction / update training included (duration: max. 1 person day) |